April 6, 2020
The health and safety of our community and customers are top priorities for goPuff.
We are offering Hands-Free, Non-Contact Delivery in all goPuff markets. goPuff users have always been able to request an order drop-off in the delivery instructions, but now we’re making it even easier to get contact-free delivery.
To use this feature, simply check the new box for “Hands-Free Delivery” on the checkout page.
Then, make sure to provide additional delivery instructions for your driver partner, like to leave your order with a front desk, to ring your doorbell, etc.
If you choose this option, a driver partner should call you upon arrival to confirm where the order should be left & to let you know the delivery is ready for pickup at your desired location.
Note: Orders containing products that require ID verification, like alcohol and tobacco, are not eligible for Hands-Free Delivery.
Our team is working everyday to ensure that our customers across the country have convenient access to OTC medications, cleaning supplies, personal care items, food drinks and more. To learn more about goPuff’s response to COVID-19, click here.