Gopuff FAQs

Gopuff FAQs

What is Gopuff?

Essentials, delivered in minutes. Anything you just ran out of, you're craving or need last-minute—brought right to your door.

I want to order! How does Gopuff work?

Gopuff is free to download for iOS and Android devices—just search your app store. Or you can order on the good ol’ internet at www.gopuff.com.

Create an account on the Gopuff app or online, add everything you need to your cart & checkout. We accept credit and debit cards, Google Pay, Apple Pay and Venmo. It's that simple. Your order will be at your door in less time than it takes to finish the next episode of whatever you’re binging.

How much does Gopuff cost?

Our delivery fee is only $1.95 every time, and we never surge or hike prices. (Yes, you read that right.) 

An additional fee up to $2 will be added to all orders containing alcohol; this fee covers costs incurred to ensure compliant delivery of alcohol products and ID verification.

What is the Gopuff minimum?

All orders must be at least $10.95 for Gopuff delivery. Check the app or order page & enter your address to confirm your area’s minimum.

Can you pay Gopuff with cash?

Due to the COVID-19 pandemic, we are currently not accepting cash in order to offer contactless delivery. Visit our COVID-19 resources page for info and updates.

Where does Gopuff deliver?

We currently operate 500+ micro-fulfillment centers and deliver in 1,000 cities, and we’re growing every month.

What if you don’t deliver in my city?

We’re probably coming your way! Tweet us @gopuff where you’d like us to launch next, and chances are, we will.

How late is Gopuff open?

As late as you’re up. We operate 24/7 in many markets, and are open late everywhere else. Type your address into our homepage or in the app to see how late we’re open in your area.

Where can I write a Gopuff review?

If you’d like to let us know how we’re doing, write a Gopuff review on your app store, whether it’s Google Play or the Apple App Store. We’re always aiming to improve our service, and love to hear feedback from our thousands of happy customers.

Does Gopuff deliver alcohol?

For customers ages 21 and up, Gopuff offers delivery of alcoholic beverages like craft beer, hard seltzer, liquor and a variety of wines in most, but not all cities. Check the app or order page and enter your address to confirm.

Customers ordering alcoholic beverages must provide a valid ID at time of delivery. While we have removed signature requirements as part of our COVID-19 response, contactless delivery is not available for orders containing alcoholic beverages. We recently implemented a procedure to check and scan IDs from a distance.

What is the Gopuff Fam?

Gopuff Fam is our membership service that offers a variety of perks and free delivery on all orders for just $5.95/month. Join here!

What are Puff Points and how can I earn them?

With Gopuff’s reward program, Puff Points, customers earn points with each purchase. Earn enough and you’ll unlock Rewards that can be redeemed for use on your next order. To check your Puff Points balance, visit your account page on our site or in the app.

My order was canceled but I still see a charge on my credit card statement. What gives, Gopuff?

Orders processed with a credit card will be posted within 3 to 5 business days, so you should expect a full refund by that time.

What if my question wasn’t answered here or I have a problem with my order?

Whatever the question, we’ve got an answer! If you ever experience any trouble with your order or have a question, visit our Customer Service Help Center at help.gopuff.com. We’re available 24/7 to help out.

How do you become a Gopuff driver-partner? 

To join our driver-partner team, stop by our application page to get started.

How much do Gopuff driver-partners get paid?

Drivers that choose to partner with us receive a fee for each delivery, plus 100% of all customer tips. Drivers may also receive bonuses and other incentives on occasion. Specific fees and other opportunities can vary by location.

Is Gopuff a legitimate company?

Good question. Yes,  Gopuff is a legal, recognized and legitimate global company. Gopuff is a leading consumer technology platform delivering everyday essentials in minutes. Thousands of happy customers speak highly of Gopuff and our customer service is excellent.