COVID-19

The health and well-being of our driver partners, customers, employees and community are our number one priority. This page includes information on the latest steps goPuff has taken to ensure everyone’s well being and will continue to be updated as our team reacts to minute-by-minute changes.

As the COVID-19 situation began to evolve in the U.S., we assembled a cross-functional team at goPuff tasked with enacting swift changes to keep everyone healthy. Here are some of the enacted changes.


Note: goPuff is adding thousands of driver partners and field employees nationwide. Apply to become a driver partner here and view our open field positions here.


Supporting Our Workforce 

Our paid leave and financial assistance policy supports our teams - especially our driver partners and field employees. Driver partners and employees diagnosed with COVID-19 or under quarantine will be provided with up to 14 days of financial assistance and temporarily removed from work schedules. 


Making Non-Contact Delivery More Accessible

goPuff customers have always been able to request an order drop-off in the delivery instructions, but we made it easier with a new feature. Simply check the new box for “Non-Contact Delivery” on the checkout page & provide additional instructions for your driver partner—like to leave your order with a front desk, to ring your doorbell, etc. 


Supporting Our Communities

goPuff is matching donations, dollar for dollar, up to $1 million for the Boys & Girls Clubs COVID-19 Relief Fund. goPuff will also donate $5 to the fund for every throwback childhood photo posted on social media using the #GoBackGiveBack hashtag and tagging @goPuff. Learn more here. As part of our effort to support the communities in which we live and work, goPuff also donated 50,000 masks to hospitals and municipalities, partnered with Roc Nation to donate 200,000 meals to Feeding America, and continues to seek new ways to give back.


Supporting Hospital Workers

With our Health Care Support Initiative, goPuff committed $1 million in orders to hospital workers across the U.S. As thanks for our hospital workers’ extraordinary commitment in this unprecedented moment, we are offering any employee of a participating hospital a free goPuff order, as well as free delivery.


Keeping Facilities & Vehicles Clean

We are working to provide drivers with supplies to help keep their vehicles clean. Supplies are limited in some areas, but we’ve partnered with manufacturers to source as many hand sanitizers, gloves, masks, wipes and more. We also increased the frequency in which our offices and facilities are cleaned and disinfected and require employees to wear gloves and masks while at work.


Instituting Personnel Cleanliness Procedures

While at work, all employees and driver partners are following CDC-recommended actions, such as careful and frequent handwashing. If employees or driver partners feel sick, they are required to stay home. We are also equipping driver partners with cleaning supplies and personal protective equipment and conducting regular temperature checks at our facilities.


Removing Signature Requirements
In order to limit physical contact for deliveries of age-restricted products, we implemented a new procedure to check and scan IDs from a distance. This change is another preventative measure we are taking to prevent the spread of COVID-19.

Eliminating Cash Payments
In order to further reduce instances of physical contact between customers, driver partners and employees (and therefore enhance the community’s well-being), goPuff has stopped accepting cash as a form of payment in all markets.


Delivering When You Need It
In response to changes in customer demand as many stay home during the day, we are shifting our hours of operation to 10:00 a.m. - 3:00 a.m. in some markets. This enables our customers to access instant delivery of essentials when they need it most. Any locations currently operating 24/7 or 8:00 a.m. - 4:00 a.m. will continue to do so with no changes to operating hours.


For Driver Partners & Employees


Financial Assistance For Those Who Become Sick

We are providing financial assistance to any Driver Partner or employee affected by the COVID-19 (coronavirus) pandemic. This enables anyone who feels sick to stay home without worrying about pay, and maintains our commitment to our customers and the health and safety of all Driver Partners, employees, and the communities we serve.  


Non-Contact Deliveries 

goPuff customers have always been able to request an order drop-off in the delivery instructions, but we made it easier with a new feature designed to enhance well-being of driver partners and customers. Now, customers simply check the new box for “ Non-Contact Delivery” to request their order to be left at the door. 


Cleaning Supplies

We are sending cleaning supplies and gloves and masks to each goPuff facility and office for use by goPuff employees and driver partners to protect themselves and frequently disinfect vehicles and facilities. 


Cleaning Frequency & Procedure

For your own health and the safety of those around you, all employees and driver partners have been instructed to follow CDC-recommended actions, such as careful and frequent handwashing while at work. We are providing driver partners and employees with gloves and masks they should wear while working. As you know we are also increasing the frequency in which our offices and facilities are cleaned.


Supporting Our Communities

goPuff is matching donations, dollar for dollar, up to $1 million for the Boys & Girls Clubs COVID-19 Relief Fund. goPuff will also donate $5 to the fund for every throwback childhood photo posted on social media using the #GoBackGiveBack hashtag and tagging @goPuff. Learn more here. As part of our effort to support the communities in which we live and work in, goPuff has also donated 50,000 masks to hospitals and municipalities, partnered with Roc Nation to donate 200,000 meals to Feeding America, and continues to seek new ways to give back


Supporting Hospital Workers

With our Health Care Support Initiative, goPuff committed $1 million in orders to hospital workers across the U.S. As thanks for our hospital workers’ extraordinary commitment in this unprecedented moment, we are offering any employee of a participating hospital a free goPuff order, as well as free delivery.


Removing Signature Requirements
In order to limit physical contact for deliveries of age-restricted products, we implemented a new procedure to check and scan IDs from a distance. This change is another preventative measure we are taking to prevent the spread of COVID-19.

Eliminating Cash Payments
In order to further reduce instances of physical contact between customers, driver partners and employees (and therefore enhance the community’s well-being), goPuff has stopped accepting cash as a form of payment in all markets.


Delivering When Customers Need It
In response to changes in customer demand as many stay home during the day, we are shifting our hours of operation to 10:00 a.m. - 3:00 a.m. in some markets. This enables our customers to access instant delivery of essentials when they need it most. Any locations currently operating 24/7 or 8:00 a.m. - 4:00 a.m. will continue to do so with no changes to operating hours.


Enabling Safe Distancing & Temperature Checks

In an effort to promote safe distancing, we developed a new tech feature that sends an SMS notification to Driver Partners when they are assigned orders by the dispatcher. This means driver partners can wait in their vehicle while the order is being prepared and spend less time inside our facilities. We are also conducting regular temperature checks at our sites to ensure no employee or driver partner is working with a fever. 


Helpful Resources

Centers for Disease Control: https://www.cdc.gov/coronavirus/2019-ncov/about/prevention.html

Occupational Safety and Health Administration: https://www.osha.gov/SLTC/covid-19/

World Health Organization: https://www.who.int/emergencies/diseases/novel-coronavirus-2019