FAM terms

Fam Subscription Program. The Fam Subscription Program (“Fam”) is offered as a monthly or yearly subscription that provides (i) free deliveries (no delivery fee) on orders with a minimum order amount placed through the Services (“Free Deliveries”) and (ii) other benefits or offers as may be specified from time-to-time. By signing up for Fam and providing us with your payment account information, you are signing up to an auto-renewing subscription requiring recurring payments and agree to pay the then-current applicable fee associated with the subscription.


Subscription Term. If you sign up for the monthly subscription, you will be charged your first monthly subscription fee and any applicable taxes on the date you purchase your subscription or, if your subscription includes a free trial, on the day after your free trial ends. Your subscription will automatically continue on a monthly basis, and you will continue to be charged on a monthly basis at the then-current price (including any applicable taxes), until you cancel your subscription or we terminate it. If you sign up for the yearly subscription, you will be charged your first upfront, non-refundable (except as described below) yearly subscription fee and any applicable taxes on the date you purchase your subscription or, if your subscription includes a free trial, on the day after your free trial ends. Your subscription will automatically continue on a yearly basis at the then-current price (including any applicable taxes), and you will continue to be charged on a yearly basis, until you cancel your subscription or we terminate it. You may cancel your subscription at any time through manage subscription in your account settings. You must cancel your subscription before it renews to avoid billing of the next periodic subscription fees to your account. However, if you cancel a pre-paid yearly or monthly subscription, you will not receive any refund. If you cancel your monthly or yearly subscription, you will be able to use your Fam subscription for the remainder of your pre-paid subscription term.


If your subscription includes a free trial, you will not be charged the applicable fee during your free trial. To obtain the free trial you may be required to provide a credit card in order to ensure uninterrupted access to Fam and continued use after the expiration of the free trial. Upon completion of your free trial, your subscription will automatically convert into a paid Fam subscription and your payment method will be charged the applicable fee unless you have cancelled your Fam subscription. You may cancel your Fam subscription as described above. You may not receive a notice from us that your free trial has ended or that the paying portion of your Fam subscription has begun.


We may change the subscription terms or fees at any time on a going forward basis in our discretion. If the pricing for your subscription increases, we will notify you, and provide you an opportunity to change your subscription before applying those changes to your account or charging your payment details in connection with an automatic renewal. The notification will inform you of how long you have to change your subscription before the changes become effective. Your continued use of Fam after the changes become effective will constitute your acceptance of the changes. If you do not wish to continue subscribing with the new fees or features, you may cancel your subscription. If you accept the new subscription, its terms and conditions will apply for that renewal and all renewals going forward.

We may terminate your subscription for Fam at our discretion and without any notice. If we cancel your yearly subscription for Fam, we will give you a prorated refund based on the amount of time remaining in your pre-paid subscription; provided, however, that goPuff will not be obligated to grant you a refund if we terminate your account or your subscription because we determine, in our sole discretion, that your actions or your use of the Services violates these Terms or has harmed another user.

Your use of Fam is subject to the GoBrands, Inc. End User License and Terms of Service.