Effective August 13, 2018
THE INFORMATION COLLECTED ABOUT YOU ON THIS WEBSITE IS SUBJECT TO
BE BOUND BY THE TERMS OF THE POLICY AND YOU EXPRESSLY CONSENT TO
THE COLLECTION, USE AND DISCLOSURE OF YOUR PERSONAL DATA IN
We, GoBrands, Inc., (the “Company”) understand the importance of protecting the privacy of
our customers and other visitors to our website/mobile application www.goPuff.com (the
Questions; Contacting Company; Reporting Violations.
collection or processing practices, or if you want to report any security violations to us, please
contact our customer support team (aka our “Homie Hotline”) at firstname.lastname@example.org.
Email Opt Out
By joining our mailing list or making other requests for our services, you are agreeing to receive
promotional emails and other communications from the Company. You can unsubscribe at any
time by sending an email to our customer support team at email@example.com.
Collection and Storage of personal data
We may collect personal data directly from you in a variety of ways. We may:
This Website is not intended for use by persons under the age of 18 or any other persons not
of legal age to purchase tobacco products. One of the services we use to enhance the
operation of our Website is Appsee, which allows for the analysis of user interactions with
the Website. In their agreement with us, Appsee agrees to use reasonable efforts to ensure
that access to personal data they receive from us is limited on a need to know/access basis,
and that all personnel receiving such access are subject to confidentiality undertakings or
professional or statutory obligations of confidentiality in connection with their access/use of
any personal data they receive from the Website. If you provide us with any personal data,
you should inform us immediately of any changes to the information by updating your personal
details by sending an email to our customer support team at firstname.lastname@example.org.
Additional Information Collected Automatically
In some cases, when you connect to the Website we may automatically (i.e., not via
registration) collect technical information that is not personally identifiable – such as the type
of internet browser you are using, the type of computer operating system you are using, and
the domain name of a website from which you may have linked to our Website. We might
also track your IP address to help eliminate fraud on our Website.
Information Placed Automatically on Your Computer - Cookies
When you view the Website, we may store some information on your computer. This
information will be in the form of a “Cookie” or similar file and can help us in many ways.
With most internet browsers, you can erase Cookies from your computer hard drive, block all
Cookies or receive a warning before a Cookie is stored. Please refer to your browser
instructions or help screen to learn more about these functions.
Information Placed Automatically on Your Computer – Pixel Tags
In addition, we use “Pixel Tags” (also referred to as clear Gifs, Web beacons, or Web bugs).
Pixel Tags are tiny graphic images with a unique identifier, similar in function to Cookies,
which are used to track online movements of Web users. In contrast to Cookies, which are
stored on a user’s computer hard drive, Pixel Tags are embedded invisibly in Web pages.
Pixel Tags also allow us to send e-mail messages in a format users can read, and they tell us
whether e-mails have been opened to ensure that we are sending only messages that are of
interest to our users. We may use this information to reduce or eliminate messages sent to a
user. We do not tie the information gathered by Pixel Tags to our users’ personal data.
Information Collected Via Third Parties
In addition to the tracking technologies we place, other companies may set their own cookies
or similar tools when you visit our Website. These companies include third party analytics
services, including but not limited to Google Analytics (“Analytics Services”), that we
engage to help analyze how users use the Website, as well as third parties that deliver content
or offers. We may receive reports based on these parties’ use of these tools on an individual
or aggregate basis. We use the information we get from Analytics Services to improve our
Website and services. The information generated by the Cookies or other technologies about
your use of our Website and services (the “Analytics Information”) is transmitted to the
Analytics Services. The Analytics Services use Analytics Information to compile reports on
user activity. The Analytics Services may also transfer information to third parties where
required to do so by law, or where such third parties process Analytics Information on their
behalf. Each Analytics Services’ ability to use and share Analytics Information is restricted
services, you consent to the processing of data about you by Analytics Services in the manner
and for the purposes set out above. For a full list of Analytics Services, please contact our
customer support team at email@example.com. We may also partner with ad companies
to support our marketing efforts, including by serving you ads better tailored to your likely interests.
If you don’t want to take advantage of these services, you may be able to opt-out by visiting
http://www.aboutads.info/ or http://networkadvertising.org/choices/.
If you (i) log on to the Service with your login credentials from a social networking site (such
as Facebook, Twitter, or LinkedIn) (“Social Networking Site”) or (ii) associate your
Account with your account at a Social Networking Site, we may receive information about
you from that Social Networking Site, in accordance with such Social Networking Site’s
information we have already collected from you when you sign up for our services. If you
elect to share your information with these Social Networking Sites, we will share information
with them in accordance with your election. The SNS Terms will apply to the information we
disclose to them.
We may also receive personal data about you from other sources like telephone or fax,
companies that offer their products and/or services on our website, or companies that provide
services in connection with the provision or optimization of our website (“Partner
Companies”). Our Partner Companies may supply us with personal data, such as your name,
e-mail address, mailing address information, home ownership status, education, marital
status, children and their ages, employment status, and annual amount spent on our Products
in order to help us establish the account or fulfill orders. We may add this information to the
information we have already collected from you via our Website in order to perform and
improve the Website and the products.
Use of your personal data
Your personal data is used for a variety of purposes, including:
Users may opt to allow us to store certain personal data used to create users’ accounts,
including, but not limited to, credit card information. We may also use personal data to
We will not share this information with any other person, company or organization except as
individuals’ usage of our Website will not be disclosed to third parties except in aggregate
form such that your information will not be personally identifiable. We may publish this
aggregate data or share it with third parties without including personal data.
Protection of your personal data
We are committed to protecting the security of your personal data. We use a variety
of industry-standard security technologies and procedures to help protect your
personal data from unauthorized access, use or disclosure. We also require you to
enter a password to access your account information. Please do not disclose your
account password to unauthorized people. No method of transmission over the
Internet, or method of electronic storage, is 100% secure, however. Therefore, while
we use reasonable efforts to protect your personal data, we cannot guarantee its
Disclosure of your personal data
Your personal data may be shared as follows:
Third Party Service Providers. We may share your personal data with third party service
providers to: provide you with the services that we offer you through our Website; to conduct
quality assurance testing; to facilitate creation of accounts; to provide technical support;
and/or to provide other services to us. These third parties include:
Adroll – We use Adroll to personalize customer experiences on our Website
Apple – We use Apple to provide links to our Website
Appsflyer – We use Appsflyer for marketing analytics
Braintee – We use Braintree to process payments for our services
Braze – We use Braze to enhance our engagement with customers and improve our customer
experience and enhance our messaging to customers
Card.io.—We use Card.io to scan credit cards in our mobile applications
Criteo – We use Criteo to improve our understanding of our customers and their interests
Fabric -- We use Fabric to help maintain system integrity of our Website
Facebook -- We use Facebook to allow our customers to log into our Website
Flurry – We use Flurry Analytics to better understand customer’s experiences on our Website
and effectiveness of this Website
Kustomer – We use Kustomer to manage communications with our customers over a variety
Microblink – We use Microblink to verify customer’s identity and age for age-related
Sitecho – We use Sitecho for design and optimization of our Website
Tableau – We use Tableau to publish interactive data visualizations that can be shared over
Talkable – We use Talkable to support referral marketing campaigns
Twilio – We use Twilio as a cloud communications platform
Twitter – We use Twitter to provide customer links to our Website
Zendesk – We use Zendesk to facilitate customer support across various channels
If your activities on our website result in the use of a third party’s website or services, that
You may review and approve the information about you collected upon registration in our
customer database. Upon request made to our customer support team at firstname.lastname@example.org,
we will remove that information from our customer database or change/correct personal data that you
state is erroneous. However, you should understand that information about you in our database might
come from a number of sources, including orders placed by you and third party mailing lists.
The Website may feature links to external websites. GoBrands, Inc. is not responsible for the
privacy practices or the content of any external websites. Accordingly, we recommend that
Your Data Protection Rights (European Economic Area)
If you are a non-U.S. user of the Website, by visiting the Website and providing us with data,
you acknowledge and agree that your personal data may be processed for the purposes
United States, where laws regarding processing of personal data may be less stringent than
the laws in your country. By providing your data, you consent to such transfer.